For more than 10 years, Donna has served as ISC Technology Service’s IT Sr. Director of Infrastructure Operations at the University of Pennsylvania – Data Center Management, Network Operations, and associated Infrastructure disciplines. She is responsible for leading the ISC Operations’ team and its transition to implement the ITIL methodology into day to day operations, introduction of enterprise automation within the Operations environment, and implementation of a Quality Management System. The organization has attained their ISO 9001:2008 Certification. The ISC Data Centers also hold an ISO 20000 certification. They are the only Ivy League University Data Centers to have achieved these credentials. In this (and previous) roles, Donna has traditionally been brought in to transform organizations into more efficient, high performance operations. She is also an adjunct faculty member for Wilmington University’s Graduate and Undergraduate Programs in Technology. Donna holds a B.A. from Neumann University and an MBA from Wilmington University.