As we continually seek to reduce costs and improve efficiency, robotic process automation (RPA), chatbots, drones and land-roving robots are being adopted at multiple companies. The focus of this presentation will be the application of Robotic Process Automation to reduce human work, improve efficiency and quality, as well as scale human work in datacenters. The presentation will discuss the evolving landscape of infrastructure operations, potential improvements as well as downsides of applying robotic process automation to datacenter/technology operations. We will provide details on how to measure the impact of bots, potential ratios of bots vs. people required for management, and other new metrics required in management of robotics.
Amaya Souarez (bio)
Vice President, Global Infrastructure Software & Automation
First Data